Tell us which version of Thinc-Mail you are using version 2 or version 3

In case you have a rego code issue include the code number and the email you used to obtain it,

Tell us what you are attempting todo.

Tell us what the problem is. Type some more text then "it does not work".

Type as much as is sensible to describe the problem.

Tell us when the problem did happen. Be specific about the date and time. Do mention the date and time as exact as possible.

In case of error messages on screens, do mention the error messages

In case you have already sent some emails, keep the email history complete.